9.1 Credit Reference Agencies/ Credit Information Companies (CICs)
a) The Company may share details of the loan and repayment track record of its borrowers to the Credit Information Companies as per the regulatory directions/ guidelines or the Company’s internal policies.
b) The Company may share information with the Credit Information Companies about the personal debts the customer owes it if:
i) The customer has fallen behind his/her payments
ii) The amount owed is not in dispute
iii) The customer has not made proposal following our formal demand for repayment of dues.
c) At the same time, the Company representatives will explain to the customers the role of the CICs and the effect the information they provide can have on customer’s ability to get credit.
d) The Company will give information about the customer’s account to the CICs if the customer has given his/her permission to do so OR the statutory/ regulatory requirements prescribe so.
e) The Company will provide relevant information given to the CICs if demanded by the customer.
9.2 Sharing of information
a) The Company may provide such information to its group/associate entities or companies for which it has obtained consent/ permission from its customer under loan application/ sanction letter/ loan agreement.
b) The Company will treat the personal information of customer even when the customer is no longer a customer as private and confidential. We will not reveal the data or information of customer to anyone except as provided above and in the following exceptional cases:
i) Required by law.
ii) Duty towards public to reveal information.
iii) The Company’s interest requires giving information.
iv) The Company has consent/ permission from the customers.
v) The Company’s representatives will inform the customer about his rights/liabilities under the Laws of India for accessing the personal records that the Company holds about him/her.
vi) The Company will not use customer’s personal information for marketing purposes unless the customer specifically authorizes us to do so.